Refund & Replacement Policy

1. Eligibility

• Items that arrive damaged, defective, incomplete, or incorrect compared to your confirmed order.
• Requests made within 7 days of delivery confirmation.
• Items must be unused, with original packaging retained when applicable.

2. What to Prepare

• Order details: name, contact number, delivery address, and order date.
• Clear photos of the item and packaging showing the issue (damage, defect, or wrong item).
• A short description of what happened and whether you prefer a replacement or refund.

3. How to File a Request

• Email us at contact@kenrowelwellness.shop or call +639701408884.
• Include the details listed in Section 2 so we can review immediately.
• Our team will acknowledge your request and guide you through the next steps.

4. Review and Resolution

• We verify the reported issue against order records and provided photos.
• For approved cases, we arrange a replacement or initiate the refund process.
• If a return pickup is needed, we will coordinate schedule and location details.

5. Refund Method and Timing

• Payment link / e-wallet / bank: Refunds are processed to the same channel when possible.
• Processing typically takes 5–10 business days after approval, depending on your payment provider.
• We will notify you once the refund or replacement dispatch is confirmed.

6. Cases Not Covered

• Change of mind after items are confirmed correct and in good condition.
• Damage caused by mishandling after delivery.
• Requests filed beyond the stated 7-day window.

7. Contact for Assistance

Kenrowel Crest Wellness
Kenrowel Crest Lounge
84 Estrada Street, Barangay Calumpang Santo Cristo
City of Teresa, Rizal, Region IV-A, 1880, Philippines
Email: contact@kenrowelwellness.shop
Phone: +639701408884

We appreciate the chance to resolve concerns promptly and fairly.