Privacy Policy

Kenrowel Crest Wellness ("we," "us," "our") respects your privacy. This policy explains what information we collect, how we use it, how we safeguard it, and the options you have regarding your data.

1. Information We Collect

We collect only what is needed to serve you better:

Contact details: name, phone number, email address, and delivery address.
Order details: products selected, quantities, payment preference, and delivery notes.
Communications: messages or calls with our team related to orders or support.
Technical data: basic analytics (browser type, device type, general location) to improve site experience.

2. How We Use Your Information

Process and fulfill orders, including coordination of delivery and payment instructions.
Confirm product availability, colors, quantities, and delivery timing.
Provide updates about your order status and respond to your inquiries.
Improve site performance, customer support, and service quality.
Comply with legal obligations and prevent fraudulent or unauthorized activity.

3. Sharing and Disclosure

Service partners: Delivery or payment partners only as needed to complete your order.
Legal compliance: When required by law or to protect our rights, customers, or operations.
No selling of data: We do not sell or rent your personal information.

4. Data Security

We use reasonable technical and organizational safeguards to protect your data, including access controls and secure handling of order details. No method is completely risk-free, but we work to keep your information safe and review our safeguards regularly.

5. Data Retention

We keep your information only as long as necessary to fulfill orders, meet legal requirements, resolve disputes, and support our business operations. When data is no longer needed, we securely delete or anonymize it.

6. Your Choices and Rights

Update or correct your contact details by reaching out to us.
Request to limit communications unrelated to your order.
Ask about the personal information we hold and request removal when appropriate.

To exercise these rights, contact us using the details in Section 10.

7. Cookies and Similar Technologies

We use minimal cookies or similar tools mainly for basic site functionality and aggregated performance insights. You may adjust your browser settings to manage or block cookies, which could affect certain features.

8. Children’s Privacy

Our services are intended for lawful purchasers of legal age. We do not knowingly collect personal information from children. If you believe a minor has provided data, please let us know so we can remove it.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will note the effective date and encourage you to review it periodically.

10. Contact Us

Kenrowel Crest Wellness
Kenrowel Crest Lounge
84 Estrada Street, Barangay Calumpang Santo Cristo
City of Teresa, Rizal, Region IV-A, 1880, Philippines
Email: contact@kenrowelwellness.shop
Phone: +639701408884